How to become a Conversation Designer and make chatbots and voice assistants more helpful, natural and persuasive | by Hans van Dam | Chatbots Magazine
Designing Bots: Creating Conversational Experiences : Shevat, Amir: Amazon.es: Libros
The Conversational Experience Playbook: Part 2 - Design And Build | UX Booth
The conversation designer's handbook — or how to design chatbots, Google Home actions and Alexa skills that work | by Tom Hewitson | labworks.io | Medium